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Complaints and Comments
 
The officer responsible for co-ordinating this scheme is Su Togay who is based at the Municipal Buildings Crewe CW1 2BJ, telephone 01270 537659, e-mail foi@crewe-nantwich.gov.uk. Comments or complaints about the scheme should be addressed to her initially.  Enquiries concerning Data Protection issues should be made to the Data Protection Officer, telephone 01270 537733 e-mail address data.protection@crewe-nantwich.gov.uk.
 
The Council has a formal complaints procedure.  The complaints procedure is referred to in the Constitution.  Further details about the Council's complaints procedure are contained in the Democratic Services and Communications category in this Scheme under 'comments, compliments and complaints'.   
 
The FOIA gives the Information Commissioner a duty to promote good practice among Local Authorities.  If you are not satisfied with the response of the Council, you have the right to complain to the Information Commissioner whose details are shown below:-
 
 The Information Commissioner
 Wycliffe House
 Water Lane
 Wilmslow
 Cheshire
 SK9 5AF
 
 Telephone: 01625 545700
 Fax: 01625 524510
 e-mail: data@dataprotection.gov.uk