CUSTOMERS PORTFOLIO
Councillor Margaret Simon
(Conservative) (Deputy Leader of Council)
Overview
Customers; Communication; Community Leadership Programme;
consultation; civics; twinning; member training and
development; including Champions project; (Theme: Customer
Focus) (Improvement Plan: expanding customer choice).
Duties and Responsibilities
1. To be the
Board member having (a) overall responsibility for decision making
arrangements in the following areas:
- Civic and ceremonial functions
- Communications
- Consultation overview
- Customer care and information
- Outside body placements
- Elections/Electoral registration
- Member support and development
- Press and media relations
- Probity
- Research and Intelligence (Corporate)
- Twinning activities
And (b) the power to require a proposed decision in any such
area to be referred to the Board for their consideration or
determination.
2. To have
responsibility for monitoring and implementation of corporate
objectives in respect of 1 above by: -
- Setting performance targets relating to the objectives
- Ensuring goals and milestones are met
- Reviewing areas of relevant service provision
- Developing new policies and strategies if necessary
- Ensuring services are properly promoted and understood.
3. To work
together with other Board members to achieve the aims, objectives
and plans of the Council.
4. To work
together with other Board members to ensure that the Council
contributes effectively towards all Community Strategy
objectives.