LOCAL LAND CHARGES - SERVICE UPDATE
24th July 2008
As part of the Council’s program of
improvement, we were due to upgrade our computerised systems within
an agreed timescale of 6 days which commenced on 9th
July through to midday on the 15th July, this upgrade
affected a number of departments including Planning, Local Land
Charge searches and registrations.
Because of the significant amounts of data
being transferred over to the new system, the software company
Northgate required the Council to set in place a period of
“Downtime” which meant that we would
have no access to either our systems or the information held within
them.
We duly notified you of this “downtime period”
in advance ensuring that all of our customers were kept informed of
our impending closure. It is with much regret that the Council has
seen this closure far exceed the original timeframe agreed with
Northgate. This has had a major impact on the Council’s ability to
provide the Local Land Charges service to its customers and it was
felt appropriate to publish the statement issued by Northgate to
ensure our customers are kept informed of the current
situation.
Statement from Northgate:
“Northgate wishes to apologise for
any inconvenience caused to the public by the unavailability of the
local land charges system. We have put in place an action plan to
rectify the problems which have arisen as a result of a one-off
migration to a new system. We are working closely with the council
to ensure that the system is fully operational and are confident
that the service will be available over the next few
days”.
To ease the current build up of search
requests the Local Land Charges department is currently attempting
to produce a temporary work-around, which should enable us to
produce some (but not all) of the searches that have been
submitted.
Further updates including information about
register viewings will be issued in due course, as the various
operational issues are resolved with Northgate.
Lorraine Rossiter
Customer Services and Administration
Manager
Click on the following links to view the recently published
"Notice of Service disrusption letter"
and "Downtime notification letter".
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