Nantwich Swimming Pool - Safety
Information
Admissions Policy
Please be aware that the pool has a
policy on admissions of children into the pool. This policy is in
line with national guidelines and based on the outcome of a
thorough risk assessment.
Young Children drown very quickly,
if a parent is distracted by a second child, a fatal accident can
occur within seconds
- Children under 8 years old must be supervised in the water by
an adult
- Children under 5 years old must be supervised one to one by an
adult
- An adult may supervise up to 3 children between 5 and 7
years old
Welcome to Parents and Young Children
The aim of this is to enable you and
your family to gain maximum enjoyment while at the pools, in a safe
and stimulating environment
It is important for young children
to be introduced to swimming from an early age. As well as
providing the benefit of protection from accidental drowning, it
will also give your child a good start to a healthy
lifestyle.
Just Ask
It can be a difficult time for a
parent to come swimming with a young child. If you require help at
any time, either in the changing rooms, or at the poolside, just
ask a member of staff, or at the reception desk. There might be a
slight delay at busy times, but we will promise to get help to you
as soon as possible.
Recommendation
Whilst it is important for parents
to bring young babies swimming from an early age, we do recommend
that your baby receives all of their initial injections before
attending . Your GP or Health Visitor can advise.
Accessories
We have a stock of suitable baby
swimming accessories which are competitively priced. Please ask at
reception for further details.
Our Approach to Customer Care
Crewe & Nantwich Borough Council
is committed to Customer Care. 'We are fully committed to providing
clean and safe leisure facilities and to give you, the customer a
consistent, high quality and satisfying experience each time you
visit'.
Leisure Operations staff will endeavour to carry out the
following at all times:
- Recognise that the customer comes first and has the right to
ask for what they want.
- Treat customers politely, courteously & with respect at all
times.
- Listen to new ideas / suggestions for service
improvements.
- Continually strive to improve services and to meet the needs of
all the community.
- Be visible and give quality time to service users
- Aim to answer questions and work to resolve areas of
concern.
- Make customer satisfaction our highest priority.
- Be prepared to accept criticism and use it to improve the way
we deliver our services.
Our Mission Statement
"The provision of a
quality and effective
Leisure Service for the people of
Crewe and Nantwich to meet the
objectives of the Community and
Corporate Strategies"