Awards and Achievements

Awards & Achievements

Coppenhall Leisure Centre achieves Quest!

Coppenhall Leisure Centre has become the first local authority managed leisure facility in Cheshire to achieve Quest accreditation.

Quest is the recognised industry standard for the management of sports and leisure facilities in the UK, which defines both standards and good practice. Quest is recommended by the British Quality Foundation for self-assessment in sport and leisure organisations and is also approved by the Local Government Association, ILAM, ISRM, the Fitness Industry and Sport England.

The Pass Mark to gain Quest Accreditation is 60%, Coppenhall Leisure Centre achieved 67% on its first Assessment in November 2005 and has improved to gain 70% on its Second Full Assessment in November 2007

Health and safety, business planning, marketing and customer care were highlighted as strengths by the examiner. The award will be valid for two years and then we will be re-assessed to ensure these high standards are being upheld.

The Quest accreditation last for 2 years, during which time the centre endures a Mystery Visit and a One day Maintenance Assessment to ensure that standards are being maintained and hopefully raised in our Customer Service.

At the end of the 2 year period, the accreditation is re-assessed via a full 2 day re-assessment.

Coppenhall Leisure Centre has now completed its First 2 year Quest cycle of the scheme that involved a full 2 day assessment (Nov 2005), Mystery Visit (July 2006) and 1 day Maintenance Assessment (March 2007) in which it gained the 67%. Now Coppenhall Leisure Centre has begun its second 2 year Quest cycle and gained 70% in the Nov 2007 Full 2 day assessment. Through gaining 70% at this recent assessment, Coppenhall Leisure Centre has demonstrated Continuous Improvement via improved scoring (67% to 70%)

For more information about Quest please visit their web site www.quest-uk.org

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