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Complaints and Appeals

Car Park Appeals Procedure
Once a ticket has been issued the car Park wardens cannot withdraw the fine for any reason.
 
Any appeal / query must be made in writing to the car park section, Crewe & Nantwich Borough Council, Direct Services, Pyms Lane, Crewe, CW1 3PJ. Alternatively you can complete our appeals form on line (see below).  We will reply within 5 working days from receipt of an appeal.
 
All appeals must be received within 7 days, if the appeal is rejected the discount period will be extended to 7 days from the letter we send explaining the reason for our decision not to accept the appeal. If we accept the appeal we will notify in writing that the fine has been cancelled.
 
If the rejected appeal is not accepted then a second appeal can be sent, however should this second appeal fail the full fine will be payable. The car park management will always decide the second appeal.
 
The decision at this second appeal stage is final.
 
Any rejected appeals that result in an unpaid fine will be passed to our debt collector and magistrates court.

If you have any car park related complaints or appeals to report please fill in the form below.
 
Your Details
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Type of Query
Appeals (Please fill in 1, 2 and 3 below)
Complaints (Please fill in 3 below)
 
Note:
(Appeals) will be dealt with within 7 working days and you will receive a reply by post.
(Complaints) will be dealt with within 5 working days and you will receive a reply via email.

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