| THE SHOPPERS'
CHARTER |
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The Council and the market traders wish to ensure that you
enjoy the experience of Market shopping, along with this Shoppers
Charter. We also have a new Refund
Policy in operation.
We are sure that you will find the stallholders courteous and
helpful and that the wide choice and variety of goods and services
on offer represent good value. We try to ensure that you will not
have any problems with your purchases.
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So if you are not satisfied with the goods or service you have
received, here's what to do:
- Approach the stall concerned and ask to see the proprietor;
take with you any receipts and explain the problem quietly and
calmly.
- If you cannot remember the stall or cannot reach an agreement
with the stallholder, please approach a market officer. If you are
unable to locate a market officer, go to the Markets Office or
telephone 01270 255739 or mobile 0797 3735621.
- If the Market Officer cannot solve the problem he/she will take
full details of your complaint and arrange for you to be contacted
and advised on what action has been taken.
- If for any reason you cannot pursue the problem through the
Market Office, please contact Crewe and Nantwich Borough Council
Direct Services at the address or number below, or by email if you
have access to a computer.
Please note:
the law entitles you to certain protection when shopping in
our markets.
- Goods sold as new must not be faulty and must work
properly.
- Goods must be safe and fit for the purpose for which they were
purchased.
- Goods must be as described, whether verbally, on the label or
packaging or otherwise.
- Services must be carried out in a proper and workmanlike
fashion.
If they are NOT, you may be entitled to compensation, either a
full refund or part of the purchase price, depending on how serious
the defect and how soon you report the problem. If you are entitled
to a refund you may choose to accept instead a repair, replacement
or credit note if offered.
However you are NOT legally entitled to
compensation or redress if :-
- You have changed your mind over the colour, style, size etc. of
the article, seen a cheaper product elsewhere or have no further
use for the goods.
- The goods contain defects which were made known to you at the
time of purchase or as described by a notice.
- The goods have been mistreated or used for a purpose for which
they were not intended.
- You purchased goods with defects which you ought to have
noticed at the time you bought them (e.g. "seconds" or goods from a
second hand stall).
If you do not wish to follow this advice, you may
seek independent professional advice.
However, free advice on any consumer related matter is
available from:
Cheshire County Council
Trading Standards Office,
Backford Hall,
Backford,
Chester,
CHI 6EA.
As part of this Charter, Crewe and Nantwich Borough Council
and Market Traders seek your views on your markets. So please
contact us if you have any comments, praise or criticisms, or
suggestions for improvements. You can obtain a card for this
purpose from the Markets Office or from the Direct Services address
below.
Direct Services,
Crewe and Nantwich Borough Council,
Pyms Lane,
Crewe, Cheshire
CW1 3PJ
Telephone: (01270) 537823